SimPure Y5 CF Replacement Filter Cartridge | Stage 1 & 2 Reverse Osmosis Water Filter

🚚 Shipping Information

We currently ship to the United States and Canada. Selected outdoor and air purifier products are also available in United Kingdom, Germany, France, Italy, and Spain.

💲Shipping Fees

• Free Shipping: All orders within the United States.
• International Fees: Apply to Canada, United Kingdom, Germany, Italy, France, and Spain, based on product weight & size.

🚚 Remote Area Shipping

Some U.S. remote areas (PR, AK, HI, GU, AA, AE, AP) may not qualify for free shipping. A remote area fee will apply depending on product weight and size.

💲Shipping Cost Assistance

Estimate fees by entering your postal code on the product page.
For help, contact us at service@simpurelife.com with your country & postal code.

🚚 Delivery Times

📝 Notes

• Product handling time: 1-2 business days.
• Need a Commercial Invoice? Contact us at service@simpurelife.com.

✅ What Does This Warranty Cover?

All quality-related defects on items sold directly by SimPure or authorized resellers are covered from the date of purchase.

• Claims from purchases via Amazon, Walmart, eBay, etc. are also handled by SimPure.
• Replacements may be factory refurbished or new, depending on availability.
• If replacement is not available, a partial refund may be issued according to usage time.
• Warranty on replacements: original coverage period OR 3 months, whichever is longer.

⚙️ Warranty Claim Process

• Provide proof of purchase (order number, invoice, or dated receipt).
• SimPure will guide you through troubleshooting and request photos/serial number of defect.
• Return of the defective item may be required for inspection.
• Incorrect or missing returns will void warranty replacement.
• Warranty claims expire 90 days after submission if not completed.

🚚 Shipping Costs Responsibility

Buyers cover shipping costs in these cases:

• Returns without proven defects
• Items shipped outside country of purchase
• Accidental/personal returns
• Returns tested & found fully functional
• International returns of defective items
• Unauthorized returns outside warranty process

❌ What Is Not Covered?

• Products without valid proof of purchase
• Lost or stolen items
• Products beyond warranty period
• Non-quality-related issues
• Free products, gifts, or promotional items
• Damage from misuse, accidents, or improper operation
• Unauthorized repairs or modifications
• Purchases from unauthorized resellers
• Products already fully refunded

📞 Need Help?

For warranty claims or assistance, contact our support team:

Email: service@simpurelife.com
Phone: 1-866-528-4572 (7AM - 7PM PDT)
Website Chat: (7AM - 7PM PDT)